Terms and Conditions

By accessing and utilizing this website, you agree to abide by the following terms and conditions. These terms and conditions encompass not only the usage of this web page but also any transactions conducted through the site.

If you make a purchase on our website, the corresponding charge will be displayed on your credit card statement as "Ethnic Hookah."

USE OF SITE

Before continuing to access any information on this website, please take the time to read and carefully review the following Terms and Conditions. By proceeding to access this website for any purpose, you are agreeing to be bound by the Terms and Conditions stated below. If you do not wish to be bound by these Terms and Conditions, please refrain from accessing or using this website. Should you require clarification on any aspect of the Terms and Conditions, it is your responsibility to contact ethnichookah.com and request definitions. These Terms and Conditions serve as an agreement between you and ethnichookah.com and may be modified by ethnichookah.com. Therefore, upon posting these modified Terms and Conditions, the agreement becomes effective immediately. Your continued access to or use of our website and the services we provide will be deemed as your conclusive acceptance of the agreement, its Terms and Conditions, and any modifications made. At the time of publication or posting, ethnichookah.com has made every effort to provide accurate, complete, and reliable information. However, ethnichookah.com makes no representation regarding the suitability or accuracy of the information contained on this site. All information is provided "as is," without any express or implied warranty. This website is the official web portal of ethnichookah.com and is designed, operated, and managed by ethnichookah.com. All design elements, text, graphics, and their arrangement within this site are copyrighted by ethnichookah.com. By using this website, you are immediately bound by the terms and conditions, and it is the responsibility of all viewers and users of this website to read and understand the terms and conditions. You agree not to use this website to send or receive any information that infringes upon the patents, trademarks, copyrights, trade secrets, or proprietary rights of any other person or entity. This includes audio and/or video clips on the site, but is not limited to them. The content of this site may be used for placing orders, shopping, or for general public interest, but not for any other purpose. No materials from this website may be modified, copied, reproduced, republished, uploaded, posted, transmitted, or transferred in any manner or by any means without the prior written consent of ethnichookah.com. All rights not expressly granted in this document are reserved. Violation of these terms, including unauthorized use of this site without written permission, may result in criminal or civil penalties for copyright and trademark infringement. All logos, graphics, icons, and names appearing on this site are registered trademarks. By using this website, you agree not to use or allow others to use ethnichookah.com's website to transmit any material that threatens another person, business, company, or entity in any way. You also agree not to use ethnichookah.com's website to encourage bodily harm, destruction of property, or to harass, abuse, defame, or invade the privacy of any other person or entity. After placing an order through our website, ethnichookah.com, you agree to the following terms: - You are at least 18 years old or older. - The maximum liability that ethnichookah.com is responsible for is limited to the price of the product you have ordered. ethnichookah.com is not responsible for any injuries or health problems associated with the use of our products. - ethnichookah.com will not be held responsible for packages that are lost or stolen during transit. - ethnichookah.com has a no refund policy. - The use of the Hookah is intended solely for tobacco use. The use of substances other than tobacco with the Hookah is strictly prohibited by ethnichookah.com and is done at your own risk.

PRIVACY POLICY

At ethnichookah.com, we prioritize the privacy of our customers, and that's why we have established this Privacy Policy. We want to assure you that shopping through our secure server is one of the safest ways to shop, and if you encounter any issues, we promise to resolve them to your satisfaction. In the following sections, we will explain why we collect customer and third-party information, the type of information we collect, how we collect it, and how we use that information.

Why do we gather information?

We collect personal information to process your orders and keep you informed about special offers and discounts. Our goal is to provide you with an enhanced and personalized shopping experience for years to come.

What information do we collect?

When you place an order through our website or emails, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date, and billing address), products purchased, and recipient's name, telephone number, address, and email address. We collect this information even if you decide to cancel an order. Additionally, if you register to be a member on our website, we may request your name, address, telephone numbers, email address, and other relevant information.

How do we use cookies?

A "cookie" is a small file that a website stores on your computer, providing you with a unique user ID and storing certain information about your activity on the site. We use cookies to determine if you are a returning customer and to recommend gifts that align with your preferences. Rest assured, we do not store any personal or financial information about you through cookies. While most web browsers automatically accept cookies, you can usually modify your browser settings to prevent their use. However, disabling cookies may result in certain features on our website not functioning properly.

How do we use the collected information?

We utilize the information collected on our website to process your orders, offer an enhanced and personalized shopping experience, and inform you about offers and discounts available at ethnichookah.com. We never disclose your information to third parties without your consent. Please note that when you click on links or banner ads that redirect you to third-party websites, their privacy policies apply, not ours. Although we support protecting your privacy on the internet, we cannot be held responsible for the actions of third parties. We recommend reading the privacy statements and user terms and conditions of any other website you interact with before providing any personal information.

Your Security

To ensure the security of your credit card and personal information, our website encrypts it before transmission over the internet using secure socket layer (SSL) encryption technology. This technology works best when viewing the site with Netscape Navigator or Microsoft's Internet Explorer. However, please be aware that no transmission of data over the internet or any public network can be guaranteed to be 100% secure. While we take reasonable efforts to safeguard your personal information upon receipt, we cannot guarantee the security of the information you transmit to us.

SHIPPING & DELIVERY

We utilize USPS and UPS for shipping all orders, and typically, shipments are dispatched within 24-48 business hours. While we take pride in shipping orders within 24 hours, there may be occasions when we experience high demand, so we kindly ask for your understanding and allow for this timeframe. For faster delivery, we offer the option of 2-day FedEx shipping for an additional cost, as well as overnight FedEx shipping. These expedited options guarantee the fastest possible delivery of your products, which is ideal for stocking up for weekends or trips. If you require an expedited shipment, please contact us via email, and we will ensure that your order is promptly processed.

Please note that flat rate shipping is not applicable to international orders, as shipping costs vary based on the specific country. It is important to be aware that we are not responsible for any customs clearance procedures in your country. We kindly ask you to keep this in mind when placing an international order.

SHIPPING POLICY

We ensure that all orders are shipped within 24 hours. Our commitment is to expedite the shipping process, and in most cases, we succeed in doing so.

For shipments within the United States, we primarily use USPS. Orders typically arrive within 5-7 business days from the date of shipment, often even sooner. We prioritize shipping items via priority mail whenever possible to expedite delivery.

For FedEx shipments, the delivery time is generally 5 business days, although it may vary depending on the selected shipping option. Please note that ground shipping typically takes the longest.

In the event of lost or undelivered packages, it is important to note that www.ethnichookah.com cannot be held responsible. Any issues regarding packages not received must be resolved directly by the customer with the relevant postal carrier. We strive to assist and resolve such matters promptly. If there are any shipping discrepancies, please report them within 48 hours of the last tracking update.

AFTER ORDERING

Once you've placed an order on ethnichookah.com, we will automatically send you a review request for your most recent purchase. This email will be sent approximately 3 to 5 days after your order has been delivered. We kindly ask for your cooperation in leaving a review for the items you have purchased. Your feedback not only helps us improve but also benefits future customers. We strive to provide the best shopping experience at Ethnic Hookah, and your valuable input after receiving your order would be greatly appreciated.